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Nature's Select Tennessee, Kentucky and Alabama
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Nature's Select Tennessee, Kentucky and Alabama
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Frequently
Asked Questions

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Below you'll find answers to our most commonly received questions. You may also Contact Us directly and we will be happy to assist.

Nature's Select Tennessee, Kentucky and Alabama

We have many ways that are quick, easy, and convenient for you to place your order!

A. Call us at (615) 986-9285 or (865) 312-7800

B. Email to info@nstennessee.com

C. Click on the “One Click Done” reorder link in the reminder email that is sent to you when we think you are running low.  Just click the link in your reminder email and you’re all set! This will repeat your last order. We’ll use the same form of payment and deliver it to the same place as the last time.

D. Opt in for text reminders - similar to the One Click Done reorder a reminder will be texted to you when we think you are running low. Just reply ‘YES’ you’re all set! This will repeat your last order. We’ll use the same form of payment and deliver it to the same place as the last time.

E. Place your order online at www.DeliverMyPetFood.com

F. Constant Kibble – Do you not want to have to think about reordering food? Do you ever wish that food would just show up at your front door? 

Constant Kibble is would be ideal for you! We will figure out your frequency cycle and you tell us what you would automatically like to receive. 

You will then receive a delivery every set amount of weeks. We will send you an email reminder before each delivery, so if you ever need to make any adjustments we can do so as long as you reply before delivery day.

If you are located in the Tennessee van delivery areas (see delivery schedule for van delivery areas covering most of Middle TN and Greater Knoxville), as long as you place your order any time before 7am of your delivery day, we can get your order to you on your scheduled delivery day! 

If you are serviced by courier or UPS, as long as you place your order by 10:00 AM Monday thru Friday we will ship your order out the same day! Your order will be delivered within 1-2 business days. (Saturday and Sunday are not included)

If you need a special delivery on a day other than your regular route day or if its after 7am on your delivery day please give us a call. We will try our best to get the food to you.

To avoid a delivery fee, your order must be over $25.00. If your order is under $25.00, there will be a $8.00 shipping fee added to your order.

If serviced by UPS or courier service it can take 1-2 business days to arrive from the shipment date.

What about local Nature’s Select deliveries?  Order any time before 7:00am of your delivery day.

Apartments and condominiums with gated or secured access. We always strive to deliver right to your door, however, if we are unable to gain access into the building at time of delivery we will leave the food in the leasing office.

To avoid having to charge for shipping we have a few restrictions on our UPS deliveries.

We are only able to ship dry food up to 60lbs increments. We are unable to ship 90-lbs.

Shipments within TN, AL, and KY there is no delivery charge.

Shipments sent to other states outside TN, AL, and KY have a $7.50 delivery charge for every box up to 60-lb.

Give one of our friendly Kibble Specialists a call at (615) 986-9285 and we’d be happy to tell you who services you!

Our goal is to consistently exceed our customers’ expectations and our success is dependent on your happiness. If, for any reason, you’re not satisfied with our products and home delivery service, then we’re not satisfied. If one of our products isn’t working for your pet, we’d be happy to exchange it for another formula or product.

We will accept returns on products within 90 days of the shipment date.  You will be credited for the prorated amount of product that is returned.

Nashville

Natures Select Office Store
4320 Kenilwood Drive, Suite 107
Nashville, TN 37204

Hours:
Monday – Thursday from 7am to 6pm
Friday – from 7am to 4pm

My Second Home
101 Mission Ct
Franklin, TN 37067

Call Ahead Please:
615-771-7794

Safari Pet Resort
1635 Lascassas Pike
Murfreesboro, TN 37130

Call Ahead Please:
(615) 890-3732

Knoxville

Gracie’s Grooming
2949 Samples Rd
Louisville, TN 37777

Phone:
865-984-6535

Hush Puppies Pet Services
9752 Parkside Drive
Knoxville, TN 37922

Phone:
865-310-2800

Lexington

Happy Spot Pets
458 Sims Pike
Georgetown, KY 40324

Call Ahead Please:
(502) 868-0402

General Questions

We have many ways that are quick, easy, and convenient for you to place your order. Contact us at the method of your choosing! Call, email, text, order online, Live Chat, etc.

Let's find you a Nature’s Select Distributor closest to your area. Click the link below to get started.

Find Your Store

All Nature’s Select products are MADE IN THE USA and have USA sourced ingredients with the exception of our lamb and green mussels which are sourced from New Zealand. All of our formulas exceed AAFCO (Association of American Feed Control Officials) standards.

"USA Made" refers to our product being made here in the United States. "USA Safe" refers to the USA approval of processing for our New Zealand Lamb recipe which has lamb that is sourced from New Zealand. All Nature's Select Recipes are made in the great state of Texas!

Nature’s Select was started by Paul and Diana Cavanaugh in Orange County, CA in 1994. They began with a simple idea… to deliver all-natural pet food to your door, using the freshest and finest ingredients at prices that fit your budget.

READ the label. Avoid inexpensive, less nutritional ingredients and fillers. Corn, wheat, soy, and animal by-products are fillers that lack the nutrition your pets need.

Meat by-products consist of organs and parts not desired for consumption. They can include bones, blood, intestines, lungs, heads, feet, and feathers. We think it’s important to use specific ingredients such as chicken meal or brown rice. That way, you always know exactly what you are getting. When brands use ingredients such as poultry by-products, the ingredients can change from bag to bag. You may get chicken in one bag and turkey in the next.

Changing ingredients suddenly can cause digestive upset. Most fillers can be linked to excessive waste, poor nutritional absorption, and skin problems like excessive scratching and hair loss.

Also make sure there are no chemical preservatives such as BHA (butylated hydroxyanisole), BHT (butylated hydroxytoluene), or ethoxyquin. These preservatives are potentially cancer-causing agents. The long-term buildups of these chemicals in your pet’s body have not been thoroughly studied and may ultimately be harmful.

Read the label! High quality ingredients are essential for a healthy food. The first ingredient should always be a meat or fish protein. Whole meats, whole grains, and natural preservatives are key components of the healthiest pet food. Pay attention to the protein ratio. A pet food with 20-30% protein is ideal. The bag should also be dated for freshness. Every bag of Nature's Select pet food has a "best buy" date stamped onto the back of the bag. It is recommended that the bag is used before that date; however, the food is perfectly safe to feed to your pets after that date, it just loses some potency after that date. It's important to remember that a "best buy" date is not the same as an "expiration date".

All Nature's Select formulas are free from corn, wheat, soy, gluten, and any other processed grain by-products. We have NEVER been challenged on nutrition! At Nature's Select, we have kept our formulas current with the latest nutritional advancements to maintain a high level of nutrition. All Nature's Select formulas are formulated to meet or exceed the nutritional levels established by AAFCO Dog Food Nutrient Profiles.

You can find our feeding instructions in two places. Our feeding instructions are located on the back of every bag of kibble as well as on our website where feeding guidelines for each of our formulas are listed.

A feeding guideline is found on the back of our dog food bags. Here is what it looks like:

Dog Weight & Active Dog Recommended Serving:

10lbs+ = 1/2 - 1 1/2 Cups
25lbs+ = 1 1/2 - 2 1/4 Cups
50lbs+ = 2 1/2 - 3 1/2 Cups
100lbs+ = 3 1/4 - 4 1/2 Cups
125lbs+ = 5 - 7 Cups

Let's keep in mind this is the suggested feeding amount for an active adult dog. The serving size may increase or decrease a bit depending on your dog's physical activity and age. If you are looking to promote weight loss, go with the lesser recommended amount according to weight. If you are looking to increase weight, go with the greater recommended amount.

All of our Nature's Select branded products such as our pet food and treats/biscuits are in fact human grade.
When switching your pet to Nature’s Select food or from one Nature’s Select formula to another, we always recommend a gradual transition. Normal bacteria in the intestine help your pet digest food. A sudden change in diet can result in changes to the number and type of bacteria and their ability to digest food, which can lead to intestinal upset. Therefore, a gradual transition helps your pet’s digestive system adjust to a new food without causing loose stool or an upset tummy. We recommend a transition over a period of 7-10 days. Start with a mixture of 25% new food and 75% old food for 2-3 days. Then switch to a 50/50 blend for another 2-3 days. If the transition is going well, move to 75% new food and 25% old food for another 2-3 days until you are 100% on the new food. If at any time your dog starts to vomit, has loose stool, or appears constipated, slow the rate at which you are switching food.
In general, puppies need to have more scheduled feeding times per day than an adult dog. This is because a puppy’s body is in growth mode, and needs a constant supply of nutrients in order to be healthy. Most puppies will benefit from a diet that has their daily food portion divided into three feedings per day. New puppies, in general, do not eat a lot during their first few days in a new home. This is normal. Once they settle in they will start to eat again.

Nature's Select Products

GMO

We are GMO-free except in the formulas that contain rice. The following products are GMO-free: Select Multi Protein Recipe (Beef, Chicken, Pork), Select Cold Water Recipe (Salmon & Menhaden Fish), and our Grain Free Products (Farm Fresh Recipe, Coastline Catch Recipe, Range Hearty Recipe); all other Nature's Select Products are not GMO-free. However, we do have a complex diversity of ingredients in our products and in such ratios, that the GMO aspect is really very small. As for Nature's Select, we have been and will be prudent in using the finest and safest ingredients from the best sources we have available.


Gluten-Free

Our grain-free products, our canned food products, our Select Multi Protein Recipe and our Select Cold Water Recipe are all gluten-free products. Any pet food product containing “brown rice” would be considered to have gluten.

Since our product is made fresh bi-monthly, we ensure a fresh bag upon every delivery. Our pet food has a shelf life of up to 1 year when kept in an air tight container or bag not exposed to direct moisture or heat.

Our food never sits on our shelves for long. We get our shipments in every two weeks. We use only natural preservatives which is why our shelf life is about 11-12 months based on delivery. Store bought food usually lasts up to 2 years because it contains chemical preservatives. We do not have any chemical preservatives in our Nature's Select Pet Food.

We recommend that you choose a recipe with your pet’s specific health needs in mind. Nature’s Select has nine different recipes to choose from to suit each pet's unique needs. Give us a call or Live Chat with us on our website and one of our Pet Care Advisors will be happy to discuss your pet’s specific needs and help you choose the right recipe.

Although it is a quality ingredient, chicken is about 80% water. After cooking, most of that moisture is lost, reducing the meat content to just a fraction of its original weight. Ingredients on a pet food label are listed in descending order by weight. When you see chicken as the first ingredient in pet food, this is before it’s cooked. Once cooked, the percentage of chicken in the formula is much lower due to the loss of moisture. Chicken meal is considered a meat concentrate and contains nearly 300% more protein than fresh chicken. Chicken meal does not contain by-products such as beaks, feathers, or feet.

Our meals are considered a meat concentrate that contain nearly 300% more protein than fresh chicken, lamb, beef, or salmon. They do NOT include bone or internal organs.

Our Nature's Select poly-bags are BPA Free and #7 classification for recycling; Most neighborhood areas are starting to accept these but it is dependent on where you live. Otherwise, these need to be recycled through a commercial composting facility. Our bag company is currently working on a new resin that will soon make our bags completely recyclable across the board. Most major shopping stores have recycle bins available for our poly-bags and are a certified drop-off area.

Shipping & Returns

Our goal is to consistently exceed our customers’ expectations and our success is dependent on your happiness. If, for any reason, you’re not satisfied with our products and home delivery service, then we’re not satisfied. If one of our products isn’t working for your pet, we’d be happy to exchange it for another formula or product. Refund policies depend upon your local Nature’s Select Distributor’s discretion.

Let's find you a Nature’s Select Distributor closest to your area. Click the link below to get started.

Find Your Store

"Our 60-pound pit has been eating Nature's Select since he was a puppy. I don't think he's ever had other pet food. He is seven years old now, acts like a puppy still. We love the service -- and the quality of the food. We don't worry about toxic additives. Buster is healthy and energetic; his coat is gorgeous. We owe his pristine health to Nature's Select Pet Food!"

- Catherine L

"They do not usually like kibble food but Nature's Select is the only one that I have found that they both love. Everyone is so helpful in helping to select what your dog may like and they truly care about nutrition and health of your pet!"

- Celeste K

"I can’t tell you how much I appreciate the high quality of food and quality customer service we’ve received over the years. I recommend this food to everyone I meet with furbabies."

- Donna L